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  1. Labelys Help Center
  2. FAQs

FAQs

Use of the website

  • Clear browser cache
  • I am an individual, can I order on your website?

Labels design

  • Do you offer templates to personalize online?
  • Do you create graphic labels?

Use of labels

  • Are my labels water or ice resistant?
  • What are the different winding directions offered?
  • What supports/materials are available? How to choose your paper?
  • Is it possible to heat transfer onto labels?
  • Why are some labels not suitable for conical jars?
  • Can I use my labels outdoors?

Shipping and SAV

  • Problem with an order, non-compliance and refund
  • How do I change my billing or delivery addresses?
  • What are the shipping fees ?
  • What are the delivery times ?

Payment method

  • What is your cutting technology?
  • I can no longer find the SEPA direct debit in the means of payment, why?
  • What are the payment options available ?

Order

  • How do I get the invoice for my order?
  • Is it possible to receive samples?
  • I can't find my old Smartlabel orders or my old invoices, why?
  • I see price discrepancies with Smartlabel, why?
  • I no longer receive my discount, why?
  • Is it possible to resend an order that has already been delivered?
See all 10 articles

My Account

  • I lost my password, what should I do?
  • I want to change my personal details, how do I do that?
  • How to create my account ?
  • I can't find my addresses anymore, why?
  • How do I subscribe or unsubscribe to the Newsletter?
  • How does the loyalty program work?
See all 8 articles
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