FAQs

Use of the website

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• I am an individual, can I order on your website?

Labels design

• Do you offer templates to personalize online?
• Do you create graphic labels?

Use of labels

• Are my labels water or ice resistant?
• What are the different winding directions offered?
• What supports/materials are available? How to choose your paper?
• Is it possible to heat transfer onto labels?
• Why are some labels not suitable for conical jars?
• Can I use my labels outdoors?

Shipping and SAV

• Problem with an order, non-compliance and refund
• How do I change my billing or delivery addresses?
• What are the shipping fees ?
• What are the delivery times ?

Payment method

• What is your cutting technology?
• I can no longer find the SEPA direct debit in the means of payment, why?
• What are the payment options available ?

Order

• How do I get the invoice for my order?
• Is it possible to receive samples?
• I can't find my old Smartlabel orders or my old invoices, why?
• I see price discrepancies with Smartlabel, why?
• I no longer receive my discount, why?
• Is it possible to resend an order that has already been delivered?

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My Account

• I lost my password, what should I do?
• I want to change my personal details, how do I do that?
• How to create my account ?
• I can't find my addresses anymore, why?
• How do I subscribe or unsubscribe to the Newsletter?
• How does the loyalty program work?

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